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3rd Line Service Desk Engineer - Gloucestershire

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Rob Hedworth
Information Technology
South West
£26,000 to £28,000
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Position – 3rd Line Service Desk Engineer


Location – Gloucestershire


Salary – £26,000 to £28,000


Main Duties:

  • Provide support for the 1st, 2nd & 3rd line.
  • Provide mentoring for the 1st & 2nd and other 3rd line support Engineers.
  • On occasion stand-in for the Technology Operations Manager to manage the support team and Technology department responsibilities.
  • Provide lead engineer role to the Project Manager on 3rd line infrastructure projects
  • Answer incoming telephone calls, tickets and emails and provide senior technical support to all customers.
  • Correctly log and update tickets with the required information relating to support requests.
  • Provide coaching on technical skills and processes to 2nd Line and 1st Line staff.


  • Will have over 3 years’ or more experience working in an IT support environment.
  • Have at least 1 formal IT qualification preferred higher education or above and / or suitable IT qualification in a recognised area.
  • Excellent working knowledge of windows server 2003/2008/2012/2016.
  • Excellent working knowledge of windows 7/8/10.
  • Excellent working knowledge of Office 2003/2010/2013/2016/365.
  • Exchange server 2003/2007/2010/2013/2016/365 implementation experience.
  • Willingness to work in different locations across the UK.
  • A full driving license is preferable but not essential.


To be considered for this role, then please call Rob Hedworth on 01509 615290

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