Loughborough 20 The Office Village, North Road,Loughborough Loughborough LE11 1QJ
Control Room Operator 2022-06-22 Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Control Room Operator based around the Tewkesbury area to join their team on a permanent basis. Cento Intelligent Resource Solution 2022-07-22

Control Room Operator

South West / Permanent / £11 per hour

Harry Nicholls
hn@centogroup.com

11 DAY

£11 per hour

GBP
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Control Room Operator

Tewkesbury

£11 per hour

 

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Control Room Operator based around the Tewkesbury area to join their team on a permanent basis.

 

The Role:

  • Assisting with the creation and administration of contract related work orders.
  • Manage and coordinate enquiries and requests from the customer.
  • Handle and filter incoming calls in accordance with procedures.
  • Process work orders from the customer.
  • Act as a point of escalation.
  • Communicate with and support the company contract operations team.
  • Manage key site based electronic systems and process escalate faults via the processes.
  • Alarm management, Access card production and work order Management for the client.

 

Qualities Required:

  • IT literate to an intermediate level with a good working knowledge of Google based systems.
  • Quality Awareness - achieve a high level of accuracy.
  • Excellent attention to detail.
  • Excellent interpersonal skills.
  • Customer Focused.
  • Ability to work under own initiative.
  • Ability to work to deadline.
  • Ability to stay calm and prioritise in busy situations.