Loughborough 20 The Office Village, North Road,Loughborough Loughborough LE11 1QJ
Customer Support Executive 2022-08-17 Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Customer Support Executive based around the West Midlands area to join their team on a permanent basis. Cento Intelligent Resource Solution 2022-09-17

Customer Support Executive

West Midlands / permanent / Up to £25,000

Harry Nicholls
hn@centogroup.com

25000 DAY

Up to £25,000

GBP
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Customer Support Executive

West Midlands

Up to £25,000

 

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Customer Support Executive based around the West Midlands area to join their team on a permanent basis.

 

The Role:

  • To coordinate and check the delivery status of order.
  • To coordinate with trade network/ partners for order, stock, complaints, payments.
  • To accounts/logistics India team for payment, orders, invoices, ageing report, statements, performa Invoice, and stock.
  • To UK sales team for orders, enquiries, leads, complaints, and payments.
  • To coordinate with trade partner and customer and engage in new partnership engagement or business generation process.
  • From trade partners for service, complaints, stock, enquiries, leads, POD.
  • From existing trade partners and customer for service and new order related queries.
  • From sales managers for order update, payments, anything related to operations.
  • From accounts/logistics India team for coordination related to orders and payments.
  • Processing of new orders.
  • Sending reminder email, implementing debtor management to inform trade partners for payments and dues.
  • Sending invoices for delivered orders.
  • Managing customer data bank based on enquiries data, exhibition’s data and share it with sales team for efficient conversion.
  • Implementation of company’s credit approval process for the trade partners.

 

Qualities Required:

  • GCSEs level D-G, Key Skills Level 1, NVQ Level 1.
  • Experience in customer support and management.
  • Able to work well as part of a team.
  • Ability to work accurately and methodically.
  • Good numeracy and IT skills.
  • Ability to plan and organise work.
  • Ability to accurately complete paperwork and count stock items.
  • Flexible approach to duties and tasks.
  • Good understanding of customer deliverables and the impact of failure / cost of poor quality.
  • Employee should be balanced and confident. Should be logical and experienced.
  • Should be focused and productive.
  • Team player and positive mindset.
  • Should be consistent and task oriented having self-awareness, resilience, optimistic and open to change.
  • Shows moral courage, openness and honesty and has a collaborative approach when dealing with others.