Loughborough 20 The Office Village, North Road,Loughborough Loughborough LE11 1QJ
Field Line Manager 2024-02-14 Are you an experienced and motivated Field Line Manager looking for a new challenge? We have an exciting opportunity for you to join our client's team in Bath. Cento Intelligent Resource Solution 2024-03-14

Field Line Manager

South West / permanent / Up to £39,000

Lauren Cooper
lc@centogroup.com

39000 DAY

Up to £39,000

GBP
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Field Line Manager

Bath 

Up to £39,000 

 

Are you an experienced and motivated Field Line Manager looking for a new challenge? We have an exciting opportunity for you to join our client's team in Bath.

 

Key Responsibilities:

  • Provide excellent customer service, manage complaints, and foster client relationships.
  • Conduct client meetings and collaborate with sales/installation teams.
  • Perform site surveys, provide quotes, and manage team performance.
  • Ensure high productivity and quality and serve as an escalation point for engineers.
  • Support Service Desk, manage overtime, and achieve gross margin targets.
  • Monitor service levels, analyse KPI data, and optimise processes.
  • Produce risk/method statements, provide toolbox talks, and assist with audits.
  • Ensure compliance with standards/SLAs and minimise non-compliance.
  • Achieve monthly targets for gross margin, maintenance calls, and customer retention.

 

Essential Qualities:

  • Strong organisational skills.
  • Previous Fire and Security industry experience.
  • Proficient in fire and security systems technology.
  • Excellent relationship management and leadership skills.
  • Ability to work well under pressure with high attention to detail.

Desirable Qualities:

  • Experience in resource planning and relevant software.
  • Proficiency in producing Profit and Loss reports.
  • Demonstrated success in achieving SLAs.
  • CSCS/ECS Card preferred.