Field Service Engineer - Lift Servicing

London

£45,000

As a Field Service Engineer, you'll ensure seamless operation of high-end lift systems for prestigious clients. This role is key to maintaining the reliability of premium equipment in some of the most exclusive environments.

Role Overview: The Field Service Engineer will support our contractual service clients, encompassing a broad range of customers from large corporate commercial sites to high-wealth individuals' private homes. This field-based role is the most significant client-facing position within the business concerning day-to-day client interactions. Effective service delivery is crucial for retaining and growing our service portfolio, supporting broader divisional and branch goals.

Key Responsibilities:

• Lift Servicing: Perform maintenance and servicing of lifts, adhering to NVQ Level 3 standards.
• Technical Skills: Utilise strong electrical and mechanical skills in practical environments.
• Organisational Skills: Plan workloads effectively, balancing responsive and planned activities.
• Documentation: Interpret maintenance manuals, schematics, and wiring diagrams.
• Tool Usage: Proficient in using standard test instruments and hand tools.
• Communication: Establish and maintain strong relationships with a broad range of commercial and residential customers.
• Problem Resolution: Collaborate with engineering personnel to resolve unusual system operation and maintenance issues.
• Technical Reporting: Advise management on customer satisfaction, product performance, and product improvement suggestions.
• IT Skills: Competent in using field service software and MS Office suite.

Skills/Qualifications:

• NVQ Level 3 in Lift Servicing
• Strong electrical and mechanical skills
• Effective organisational and workload planning skills
• Ability to interpret technical documentation
• Proficiency with test instruments and hand tools
• Strong communication skills
• Computer literate with familiarity in field service software and MS Office

Benefits:

• Annual Leave: 25 days per year, plus bank holidays, increasing by one day each year of service up to 27 days.
• Flexible Working: Options include working from home or hybrid working.
• Pension Scheme
• Life Assurance
• Group Income Protection Scheme
• Private Medical and Dental Insurance: Single cover funded by the company.
• Discount Platform: Access to a comprehensive discount platform.
• Colleague Referral Scheme
• Holiday Buy Scheme
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club: Recent events include theatre trips, Ascot, Paintball, and The Darts.
• Employee Assistance Programme: Includes additional services like Eldercare & Best Doctors.