Loughborough 20 The Office Village, North Road,Loughborough Loughborough LE11 1QJ
National Service and Small Works Coordinator 2022-07-28 Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Service and Small Works Coordinator based around the East Midlands area to join their team on a permanent basis. Cento Intelligent Resource Solution 2022-08-28

National Service and Small Works Coordinator

East Midlands / permanent / Up to £26,000

Lauren Cooper

26000 DAY

Up to £26,000


National Service and Small Works Coordinator

East Midlands 

Up to £26,000


About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Service and Small Works Coordinator based around the East Midlands area to join their team on a permanent basis.


The Role:

  • Schedule jobs with customers, including maintenance, small works and reactive calls outs ensuring adherence to SLA’s and internal processes.
  • Daily communication with engineers and field line managers to ensure work are completed in an efficient and timely manner, via telephone, Microsoft Teams and email correspondence.
  • Proactive scheduling of engineers to ensure resource is used effectively ie: using locations, skills matrix and customer request.
  • Ensure engineer holidays are planned into the schedule to allow effective scheduling of work and highlight any times when resources may be limited due to holidays to Field Line Manager.
  • Order materials and access equipment for works using simPRO, following internal process.
  • Accurately and efficiently receive and log customer enquiries using simPRO.
  • Write return correspondence to customers via email.
  • Ensure all enquiries are dealt with a timely manner and in line with customer SLA sand escalated to the relevant person where appropriate.
  • Communicate with internal colleagues to enable shared resource where required.
  • Book training for engineers in line with the training matrix and as directed by Line Managers by liaising with external providers and internal colleagues.
  • Provide and efficient and effective job correspondence to the customer, including completed paperwork being sent to the customer and processed for invoicing.
  • Raise work orders and purchase orders for works, using simPRO and associated paperwork, as requested by Field Line Manager.
  • Permit requests as required for sites works, by following each customer’s permitting system.
  • Vetting requests as required for specific sites, by following each customer’s vetting process.
  • Provide reports on Jobs, PPMs, Reactive, Remedials as requested/required by Service Delivery Manager.
  • Where applicable participate in client reviews and meetings.
  • Creating customer quotations for reactive works, using engineer are Field Line Manager notes to produce the quotation.
  • Report on Quotes, leads, invoices as required by SDM.


Qualities Required:

  • Excellent customer service skills and experience in customer correspondence.
  • Excellent communication skills including both verbal and written.
  • Good knowledge of MS products, word, excel, powerpoint and confident using IT software.
  • Excellent attention to detail and sound problem-solving skills, including proactive thinking.
  • Excellent organisation and prioritisation skills, with the ability to multitask.
  • Willingness to learn new systems and technologies in a fast past environment.


Desirable -

  • Previous experience in a coordination role.
  • Previous experience of working within Fire, Security or Data Infrastructure industry.