Loughborough 20 The Office Village, North Road,Loughborough Loughborough LE11 1QJ
Service Account Manager 2024-05-17 We are seeking a dynamic and results-oriented individual to join our team as a Service Account Manager. The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and related opportunities. Cento Intelligent Resource Solution 2024-06-17

Service Account Manager

London / permanent / Up to £60,000

Lauren Cooper
lc@centogroup.com

60000 DAY

Up to £60,000

GBP
APPLY NOW BACK TO VACANCIES

Service Account Manager 

London

Up to £60,000

 

We are seeking a dynamic and results-oriented individual to join our team as a Service Account Manager. The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and related opportunities.

 

Key Responsibilities:

  • Client Relationship Management:
    • Organise and attend monthly or scheduled meetings with clients and/or their representatives to conduct comprehensive performance reviews of our service delivery.
    • Produce and issue monthly/annual client reports incorporating key performance indicators (KPIs), engineer performance, relevant issues and concerns, legislative impacts, health and safety statistics, etc.
  • Team Leadership and Supervision:
    • Manage and supervise the service desk, overseeing performance and technical issues to ensure optimal service delivery.
    • Supervise service engineers' performance and quality, providing regular feedback and addressing any issues with the Operations Manager.
  • Quotation Management:
    • Produce and issue quotations for service contracts, system additions, upgrades, and replacements.
    • Prepare and provide quotations for small works associated with service contracts, ensuring accuracy and competitiveness.

 

Qualifications and Skills:

  • Proven experience in client account management or similar role within the service industry.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • Strong organisational and leadership abilities, with a focus on driving performance and achieving targets.
  • Technical knowledge or experience in the relevant industry (e.g., engineering, facilities management) is advantageous.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Ability to work independently and collaboratively in a fast-paced environment.