Loughborough 20 The Office Village, North Road,Loughborough Loughborough LE11 1QJ
Service Field Manager 2024-04-17 Are you an experienced Service Field Manager? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you! Cento Intelligent Resource Solution 2024-05-17

Service Field Manager

London / permanent / £55,000 - £65,000

Erin Snape
es@centogroup.com

55000 DAY

£55,000 - £65,000

GBP
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Service Field Manager

London

£55,000 - £65,000

 

Are you an experienced Service Field Manager? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you!

 

Key Responsibilities

  • Manage all aspects of the Service Field Management function for the defined area.
  • Act as the main operational contact for service clients.
  • Identify and develop systems and procedures for continuous improvement.
  • Provide the overall service offering within agreed budgets and metrics.
  • Ensure internal performance targets are met.
  • Provide line management responsibility to the team.
  • Provide monthly/quarterly management information as required.
  • Support improvement/efficiency initiatives for the service department and larger organisation.
  • Understand and comply with all site H&S requirements.
  • Any other reasonable duties as instructed.

 

Key Requirements

  • Management experience of field-based, multi-skilled service teams.
  • Strong organisational skills, including workload planning.
  • Excellent interpersonal skills and the ability to quickly develop effective relationships.
  • Calmness and clarity of thought in pressured situations.
  • Ability to work on your own initiative and as part of a team.
  • Effective communication skills to ensure win/win solutions.
  • Provision of World Class customer service.
  • NVQ Lifts & Escalators qualification (preferred).
  • Previous experience within the major five lift companies (preferred).