Loughborough 20 The Office Village, North Road,Loughborough Loughborough LE11 1QJ
Service Leader 2024-03-11 We are currently seeking a highly skilled and experienced Service Leader to join our clients team in Warrington. As a Service Leader, you will play a crucial role in optimising the region's staffing of service Engineers and Technicians, ensuring efficient route organisation, workloads, and training. Cento Intelligent Resource Solution 2024-04-11

Service Leader

South East / permanent / Up to £44,000

Erin Snape
es@centogroup.com

44000 DAY

Up to £44,000

GBP
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Service Leader 

Warrington 

Up to £44,000

 

We are currently seeking Service Leader to join our clients team in Warrington. As a Service Leader, you will play a crucial role in optimising the region's staffing of service Engineers and Technicians, ensuring efficient route organisation, workloads, and training.

 

Duties & Responsibilities:

  • Plan personnel needs, including route organisation, workloads, and training.
  • Match skills with route requirements and assign/delegate appropriate workloads.
  • Develop and sustain team spirit among Engineers and Technicians.
  • Manage the maintenance portfolio from service contract acceptance to the collection of bad debts.
  • Deliver repair sales targets as determined by the Regional Director.
  • Provide leadership to Engineers and Technicians in matters of customer and employee satisfaction.
  • Manage customer claims and complaints effectively.
  • Conduct periodic quality and safety audits to ensure service levels and customer satisfaction.
  • Conduct regular meetings to ensure effective communication and performance management.

 

Candidate Requirements:

  • Degree qualified or equivalent in a relevant technical or business discipline.
  • Experience in managing the customer interface.
  • Proven experience in a management/leadership role.
  • Proven experience of P&L responsibility.
  • Knowledge of the Lift industry or Facilities Management is a plus.