Service Regional Operations Manager 

South East

Up to £50,000 + Bonus Up to £6,000 (split quarterly based on region performance), + Car or £6,000 Car Allowance.

About Global:

Global Fire and Security is one of the fastest and most dynamic fire and security companies in the UK, with a large number of high-profile clients. Global have been established for over 22 years and are recognised in the Fast Track 100 as an influential company. Global pride themselves on their knowledge, expertise and experience to provide the very best protection for people and property, offering a range of services and products.

Description:

Do you have experience in a supervisory or managerial position in the Fire and Security Industry? Do you have what it takes to lead a team and drive results? If so, we have an exciting opportunity for you! As a Service Regional Operations Manager, you will be responsible for overseeing a team of fire and security professionals. Your primary goal will be to oversee all works for you region, manage the day to day of an engineering team, provide exceptional customer service and manage/maintain client relationships.

Responsibilities:

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings.
• Day to day management of an engineering team, organising the day-to-day duties and operation of the team and managing/monitoring of Health & Safety amongst allocated staff and sub-contractors, ensuring all work is carried out to company and client quality procedure, standard and accreditation.
• Taking ownership of key accounts and service contracts allocated, ensuring critical KPIs, including planned preventative maintenance and breakdown response times are achieved.
• Overseeing all works for your region, taking full ownership of risk assessment/method statement, overseeing first time fix rates, deadline date adherence, planned maintenance, remedial works and real time documentation submission.
• Managing and monitoring allocated job budgets to justify increase or variations.
• Carrying out audits, inclusive of PDA usage, paperwork, timesheet records, mileage records and vehicles, in line with company policy.
• Carrying out client site audits, inclusive of checking customer O&Ms and site logs.
• Monitoring of supplier & sub-contract costs for your region.