Privacy Policy

Last Updated: 16 July 2026

Introduction

This Privacy Policy explains how Cento Personnel Ltd ("we", "our", or "us") collects, uses, stores and protects your personal information when you visit www.centogroup.com or interact with our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

Cento Personnel Ltd is the data controller responsible for your personal data.

If you have any questions regarding this Privacy Policy, please contact:

Email: admin@centogroup.com
Telephone: 01509 615290

GDPR Manager
Cento Personnel Limited
20 The Office Village
North Road
Loughborough
Leicestershire
LE11 1QJ

What Information We Collect

We may collect and process the following types of personal information:

Name
Email address
Telephone number
Company name
IP address
Browser and device information
Website usage data
Marketing preferences
Information provided through contact forms, emails, or enquiries

How We Collect Your Information

We collect information when you:

Visit our website
Complete a contact form
Subscribe to our newsletter
Request information about our services
Communicate with us by email, phone, or social media
Accept cookies on our website

We may also collect certain technical information automatically through cookies and analytics tools.

How We Use Your Information

We use your information to:

Respond to enquiries
Provide our products and services
Manage customer relationships
Improve our website and services
Send marketing communications where permitted
Maintain website security
Comply with legal obligations

Lawful Bases for Processing

Purpose	Lawful Basis
Responding to enquiries	Legitimate Interests
Providing services	Contract
Sending marketing emails	Consent or Soft Opt-In
Website analytics	Consent
Website security and fraud prevention	Legitimate Interests
Legal and regulatory obligations	Legal Obligation

Marketing Communications

If you subscribe to our newsletter or request information from us, we may send marketing communications relating to our products and services.

You can unsubscribe at any time by:

Clicking the unsubscribe link in any email
Contacting us directly

We do not sell or rent your personal data to third parties.

Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may include:

Essential website cookies
Analytics cookies
Functional cookies

Non-essential cookies will only be placed on your device after you provide consent through our cookie banner.

You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie management tool.

Google Analytics information:
https://policies.google.com/technologies/partner-sites

Google Analytics Opt-Out:
https://tools.google.com/dlpage/gaoptout

Third-Party Services

We may use trusted third-party providers including:

Website hosting providers
Analytics providers
Email marketing platforms
CRM systems
Payment processors
IT and security providers

These providers only process personal data on our behalf and under appropriate contractual safeguards.

International Data Transfers

Some of our third-party service providers may process personal data outside the United Kingdom.

Where international transfers occur, we ensure safeguards are in place including:

UK adequacy regulations
International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses (SCCs)

Data Retention

Category	Retention Period
Candidate records	Up to 3 years after last meaningful contact
Client records	Up to 3 years after last meaningful contact
Contractor and payroll records	Up to 7 years where legally required

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
https://ico.org.uk/

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

GDPR Manager
Cento Personnel Limited
20 The Office Village
North Road
Loughborough
Leicestershire
LE11 1QJ

Email: admin@centogroup.com
Telephone: 01509 615290

SMS Communications

SMS Opt-In and Consent

By providing your mobile phone number and expressly opting in to receive SMS communications from Cento Personnel Ltd, you confirm that you are the owner or authorised user of the mobile number provided.

You consent to receive conversational and recruitment-related text messages (SMS and MMS) regarding:

Job opportunities
Interview scheduling and reminders
Application updates
Recruitment communications
Onboarding information
Employment-related notifications

Consent to receive SMS communications is voluntary and is not a condition of purchasing any goods or services.

Message frequency may vary depending on your interaction with our recruitment services and opportunities. Message and data rates may apply.

Opt-Out Instructions

Reply STOP to any text message received from Cento Personnel Ltd.
Email admin@centogroup.com requesting removal from SMS communications.

After opting out, you may receive a final confirmation message acknowledging your request.

Help and Support

Reply HELP to any SMS message.
Contact us at admin@centogroup.com
Call us on 01509 615290

Mobile Information and SMS Consent Data

No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Where Cento Personnel Ltd engages service providers to support the operation of its business, such providers may only access personal data as necessary to perform contracted services and are prohibited from using such information for marketing or promotional purposes.