Director of Global Support Services

Your Consultant

Stewart Pennykid

Senior customer service leader with 15+ years’ experience across SaaS, technology and multi-region operations, including a major global support centre of excellence project delivered $250k annual payroll savings.

Key Skills & Experience

Progressive leadership background across customer support and client services, including Director of Global Support Services and Head of Product Support.
Led large-scale operational transformation projects across UK, EMEA, LATAM and global markets, including a global escalation process, enterprise team creation, outsourced first-line support model, and a support centre of excellence based in America.
Managed multi-million-pound budgets, including a £2.5m budget, and delivered significant efficiencies through headcount optimisation and process redesign.
Strong specialisms in team leadership, operational excellence, KPI management, SLA delivery, change management, customer journey design, outsourcing/BPO strategy, training and development, and cross-functional stakeholder management.

Key Info

Ref No

SP206067-2573
Job Title

Director of Global Support Services
Location

East Midlands

‹ Back to Talent Search

Is this candidate of interest?

If so, drop us a line by clicking below.

Not quite the right fit?

Submit your ideal criteria here and you'll automatically be alerted when we register a new candidate that fits the bill.

Director of Global Support Services

Key Skills & Experience

Key Info

Is this candidate of interest?

Not quite the right fit?

Menu.

Contact Us.

Book A Call.