Director of Service Operations

Your Consultant

Darryl Veenendaal

dv@centogroup.com

Senior fire and security operations leader with 20+ years’ experience driving growth, compliance and service delivery; strongest achievement includes building and leading a national team of 40 engineers and 15 service-desk staff.

Key Skills & Experience

Senior leadership background across fire and security operations, service management, engineering supervision, divisional management and business ownership, with progression into director-level accountability.
Experienced in P&L ownership, WIP, debt, invoicing, cost control, KPI management, tendering, estimation, customer retention, service recovery and operational improvement across multiple businesses.
Worked on fire alarms, emergency lighting, extinguishers, sprinklers, intruder alarms and access control across commercial and compliance-led environments; responsible for surveys, design, estimation and project costings.
Has managed teams of 12, 15, 22, 33 and 40 engineers, with oversight of training, audits, productivity, probation reviews, workforce planning and performance management.
Technical systems and standards include Gent, Advanced, Morley, conventional fire alarms, C-Tec, Notifier, BAFE, SSAIB, BS5839, QHSE, SimPRO and Joblogic; qualifications include BSc (Hons) Sports Science, BAFE/FIA Portable Fire Extinguishers, FD&A Advanced Maintainer, Advanced Commissioner, Advanced Designer, Emergency Lighting, Voice Alarm Systems, Fire Safety Signs & Notices, Fire Risk Assessment, NICEIC Design & Installation

Key Info

Ref No

DV115851-2711
Job Title

Director of Service Operations
Location

Birmingham

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Director of Service Operations

Key Skills & Experience

Key Info

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