Service Operations Manager

Your Consultant

Nathan Furborough

nf@centogroup.com

Seasoned service operations leader with 20+ years' fire and life safety expertise, proven capability to scale operations and drive commercial performance whilst maintaining operational excellence and compliance standards.

Key Skills & Experience

Why should you hire them?

Proven Commercial Impact: Established and launched a new service department generating £1.5M in annual turnover whilst building operational infrastructure to support 20 engineers.
Strategic Operations Leadership: 9+ years' experience leading national and regional service operations, managing multi-disciplinary engineering teams, and overseeing critical KPIs including response times, customer satisfaction, and operational efficiency across multiple business units.
Contract & Relationship Management: Extensive track record managing large, high-value, and prestigious service contracts with demonstrated ability to exceed service, quality, and commercial targets whilst maintaining strong customer relationships and SLA compliance.
Open to Management Progression: Currently seeking management-focused opportunities within salary range of £55,000–£60,000.

Key Info

Ref No

NF204527-2823
Job Title

Service Operations Manager
Location

Manchester

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Service Operations Manager

Key Skills & Experience

Key Info

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