Technical Support Engineer
Brentford / permanent / £40,000 Per annum
Technical Support Engineer – CCTV / VMS
Location: London
Salary: Competitive + Benefits
Overview:
A leading global CCTV manufacturer is seeking an experienced Technical Support Engineer to provide both pre-sales and post-sales technical support to customers, sales teams, and partners across the UK. This role covers product demonstrations, technical training, troubleshooting, and solution design support.
Key Responsibilities:
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Provide technical support on IP CCTV and VMS solutions
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Deliver product demos, webinars, and technical training sessions
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Assist with pre-sales solution design and customer presentations
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Handle technical escalations from sales and support teams
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Produce and maintain technical documentation and support materials
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Work closely with R&D teams and Head Office on product feedback and issue resolution
Requirements:
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3+ years’ experience in IP CCTV, VMS, or network-based security solutions
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Strong knowledge of networking, installation, configuration, and interoperability of CCTV systems
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Experience in B2B security channels and system integration
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Confident presenting to technical and non-technical audiences
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Proficient in Microsoft OS, Office, and network diagnostics (Cisco / Microsoft certifications preferred)
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Strong communication, problem-solving, and organisational skills
Desirable:
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Degree in IT, Networking, or related field
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Prior experience in the video surveillance industry
20 The Office Village,
North Road,
Loughborough,
LE11 1QJ 
