Service Engineer | West

Could you carry out planned maintenance, reactive, and remedial works across customer base in line with current British Standards and legislation? Act as a professional ambassador for the company, delivering exceptional customer service, promoting company values, and ensuring compliance at all times.

 

Benefits:

• Company healthcare cashback scheme (optional).
• Structured training and grading plan, including GENT integration training.
• Ongoing career development with access to training facilities.
• Company van & fuel card (with private use option).
• Company phone provided.
• Monthly engineer breakfast meetings.
• Planned overtime opportunities.
• Annual Christmas event (meal, party, hotel accommodation paid).
• Friendly, team-oriented culture.

Key Responsibilities:

• Deliver servicing, maintenance, call-outs, and remedial work across fire, security, and associated systems.
• Communicate effectively with customers regarding service outcomes and any additional work required.
• Complete all assigned works in a cost-effective, efficient, and timely manner.
• Maintain van stock to maximise first-time fix rates.
• Identify non-conformances and make recommendations for remedial works.
• Complete all company documentation accurately and on time.
• Respond to emergency calls within agreed timescales.
• Support and occasionally supervise junior or trainee engineers.
• Attend required training and proactively identify personal development needs.
• Provide assistance to colleagues when required.

Key Competencies:

• Extensive experience in service-related activities (maintenance, call-outs, remedial works).
• Strong technical knowledge across fire, security, and associated disciplines.
• Systematic problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Professional interpersonal skills with the ability to engage at all levels.
• Ability to remain calm under pressure and prioritise effectively.

Experience & Qualifications:

• Proven industry experience with demonstrable competence.
• Strong knowledge of relevant British Standards (e.g., BS5839, SP203, SSAIB).
• Full manual UK driving licence (maximum of 6 penalty points).
• Enhanced DBS check required (to be completed before passing probation).
• Relevant technical certificates (copies required for HR records).

HR & Health & Safety:

• Follow company policies, handbook, and procedures at all times.
• Undertake all required Health & Safety training.
• Wear supplied uniform and PPE at all times.

Working Hours & Overtime:

• Standard Hours: Monday – Friday, 08:30 – 17:00 (30 min lunch break).
• Travel: First 30 minutes each way unpaid; thereafter paid as overtime.
• Overtime Rates:

• Weekdays (17:00 – 00:00): Time & a Half

• Weekdays (00:00 – 08:30): Double Time

• Saturday: Time & a Half (until midday), Double Time thereafter

• Sunday: Double Time

• Bank Holidays (on call): Double Time + day in lieu

Additional Information:

• On-Call Rota: Standby fee £20 per shift, travel paid door-to-door.
• Holiday Entitlement: 22 days + statutory bank holidays (increasing annually for 5 years, up to 30 days total after 10 years).
• Stock & Tools: Specialist testing equipment supplied; basic hand tools to be provided by engineer.
• DBS & Licences: All convictions to be declared; DBS and licence checks required.
• Certificates: Copies of all relevant qualifications to be provided.