National Service Manager
Nottingham / permanent / £55,000 Per annum
Service Manager – Fire & Security | Nottingham | Salary circa £50,000 DOE + car allowance/company car + benefits
Our client, a respected provider of fire & security solutions, is seeking an experienced Service Manager to lead and develop their service operations based out of Nottingham. This is a key role with responsibility for ensuring the delivery of a first-class service to customers while managing and supporting a team of engineers.
The Role:
Our client, a respected provider of fire & security solutions, is seeking an experienced Service Manager to lead and develop their service operations based out of Nottingham. This is a key role with responsibility for ensuring the delivery of a first-class service to customers while managing and supporting a team of engineers.
The Role:
- Oversee day-to-day service operations, ensuring contracts and reactive works are delivered to high standards.
- Manage, support, and mentor a team of field service engineers across the region.
- Build and maintain strong client relationships to secure long-term partnerships.
- Drive efficiency and profitability through effective planning and resource management.
- Report on performance, KPIs, and budgets to senior management.
- Act as the key point of contact for service-related customer enquiries, building and maintaining strong client relationships.
- Work closely with senior management to contribute to business growth and service improvement strategies.
- Previous experience in a service management or senior engineering role within the fire & security sector.
- Strong technical knowledge of systems including CCTV, intruder alarms, access control, and fire detection.
- Excellent leadership, organisational, and communication skills.
- Customer-focused with a track record of delivering high service standards.
- Based within commuting distance of Nottingham, with flexibility to travel as required.
- Competitive salary with performance-related benefits.
- Company car or car allowance.
- Career progression opportunities in a growing organisation.
- Supportive working environment with ongoing training and development.
20 The Office Village,
North Road,
Loughborough,
LE11 1QJ 
