Job Title: Key Account Manager - Fire Alarm Systems
Department: Sales
Location: Home Based / Surrey / Greater London
Salary: Up to £55,000 / OTE £85,000 + Car Allowance £450

Role Overview:

Results-driven Key Account Manager with specialist expertise in fire alarm systems, including conventional, addressable, and networked multi-panel solutions. Strong technical knowledge of BS 5839 and proven ability to translate compliance requirements into commercially successful maintenance contracts. Skilled in developing long-term client relationships within Facilities Management (FM) and critical infrastructure sectors, delivering sustainable revenue growth and high-value service solutions.

Key Responsibilities & Achievements

• Delivered consistent organic growth in fire alarm maintenance contracts, aligning with company sales strategy and margin targets.
• Identified, developed, and secured new fire detection maintenance opportunities through industry networking, existing relationships, and cross-selling across group companies.
• Acted as a technical and commercial advisor on fire alarm systems, supporting clients with compliant, future-proof solutions across:
  • Conventional systems
  • Addressable fire alarm systems
  • Large-scale, networked multi-panel systems
• Built and maintained strong relationships with Facilities Management providers, achieving preferred supplier status for fire detection and life safety services.
• Led tender submissions and bid activity, producing client-focused proposals aligned with integrated “One Solution” fire and security offerings.
• Developed and managed a robust sales pipeline, achieving monthly, quarterly, and annual growth targets in recurring maintenance revenue.
• Collaborated cross-functionally with estimators, service teams, and group businesses to deliver end-to-end fire system solutions.
• Conducted site surveys to assess fire alarm system compliance, lifecycle status, and upgrade opportunities.
• Ensured all solutions adhered to UK fire safety legislation and industry standards, maintaining the organisation’s reputation for compliance and quality.
• Delivered commercial presentations, cost models, and contract negotiations to senior stakeholders within FM and client organisations.

Key Skills & Expertise

• Fire Alarm Systems Expertise
  • In-depth knowledge of system design, operation, and maintenance
  • Strong understanding of BS 5839 compliance and best practices
  • Experience across detection, integration, and large-scale networked systems
• Business Development & Account Management
  • Pipeline development and strategic sales planning
  • Cross-selling fire, security, and life safety solutions
  • Framework and supply chain engagement
• Technical & Commercial Capability
  • Site surveys and system assessments
  • Tender writing and bid management
  • Commercial modelling and margin control
• Stakeholder Engagement
  • Relationship building at senior FM and client level
  • Strong influencing, negotiation, and presentation skills
  • Trusted advisor approach with a solutions-led mindset
• Operational Excellence
  • CRM management (SimPRO) and forecasting
  • KPI and performance tracking
  • High attention to detail and compliance adherence