Fire & Security Service and Installation Engineer | Northwest | £28,000-42,000 Basic

A hands-on role with diverse installation and maintenance projects, excellent career growth opportunities, and the chance to be part of a company at the forefront of fire and security solutions.

Key Responsibilities & Accountabilities

• Diagnose faults, attend emergency callouts, and conduct routine maintenance on fire and security systems.
• Install and commission fire alarm, CCTV, access control, and intruder alarm systems for projects of varying scales.
• Review specifications, drawings, and technical documents to ensure seamless project execution.
• Deliver exceptional customer service while maintaining strong client relationships.
• Identify sales opportunities during service visits and report potential leads to the relevant team.
• Complete all required documentation, including job sheets, work reports, and timesheets, in a timely manner.
• Adhere to health, safety, and compliance policies relevant to the role.
• Provide technical support to colleagues via phone or site visits when required.
• Maintain company-issued tools and equipment, ensuring they remain in good condition.
• Mentor and support junior engineers, fostering best practices and professional development.
• Ensure all jobs and service visits are completed efficiently and escalate any delays or concerns.
• Keep system logbooks updated with details of work completed.
• Attend engineer meetings and training courses as required.
• Represent the company professionally, adhering to uniform and conduct standards.
• Work in a cost-effective manner, ensuring systems are left operational where possible.

Person Specification

• Experience: 2–5 years’ experience in the fire and security industry.
• Technical Knowledge: Strong understanding of BS & EN standards and the ability to install, test, and commission various systems.
• Problem-Solving: Proven ability to diagnose and resolve faults efficiently.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage professionally with clients and colleagues.
• IT Proficiency: Competent in Microsoft Office and experience with programming security and fire systems (e.g., Honeywell, Texecom, Paxton, Morley, Advanced, Kentec).
• Organisation & Time Management: Ability to manage workload effectively, meet deadlines, and prioritise tasks.
• Attention to Detail: Strong focus on accuracy and compliance in a life safety environment.
• Customer-Facing Skills: Professional and approachable demeanour when interacting with clients.
• Health & Safety Compliance: Knowledge and adherence to industry safety regulations.