Lead Fire and Security Service & Maintenance Engineer | £55,000 basic | London / near M25

Role Summary
The company is looking to appoint a Lead Fire and Security Service & Maintenance Engineer to head up its second service team. This role combines hands-on servicing, fault finding, and maintenance responsibilities with team leadership duties, ensuring clients receive a consistently high level of technical support and customer service. The successful candidate will act as a senior technical resource, supporting engineers in resolving complex system issues while maintaining compliance with industry standards.

Key Responsibilities

• Lead and develop the second service and maintenance team, ensuring high standards of performance and customer service
• Carry out planned preventative maintenance (PPM) and reactive service visits across Fire, Intruder, CCTV and Access Control systems
• Diagnose and rectify faults efficiently while minimising system downtime for clients
• Act as the main technical authority for complex service issues, supporting engineers with troubleshooting and problem resolution
• Ensure all systems are maintained in accordance with British Standards, manufacturer recommendations, and company procedures
• Complete detailed service reports, compliance documentation, and maintenance records
• Liaise with clients to provide technical advice and recommendations for system improvements or remedial works
• Work closely with service coordinators and management teams to ensure effective scheduling and delivery of maintenance contracts
• Maintain excellent client relationships and represent the business professionally on site
• Drive quality standards, compliance, and continuous improvement across the service department

Key Requirements / Skills
Essential Requirements

• Minimum 5 years' experience in Fire and Security service and maintenance
• Strong fault-finding and diagnostic experience across multiple systems
• Proven experience leading or supervising engineers in a service environment
• Experience servicing and maintaining Fire, Intruder, CCTV and Access Control systems

Technical knowledge of systems including:

• Intruder: Texecom
• Access Control: Paxton, PAC
• Door Entry: BPT, Fermax
• CCTV: Hikvision, IP and analogue systems, NVRs and DVRs
• Fire: Analogue and networked systems

• Strong problem-solving and customer-facing skills
• IPAF certification
• Full UK driving licence
• Ability to work across London and the South East

Desirable Requirements

• Additional fire or security qualifications or manufacturer training
• Experience within commercial and high-end residential environments
• Previous experience leading or developing service teams
• Knowledge of maintenance contract delivery and compliance requirements

Benefits & Package

• Salary up to £55,000 basic depending on experience
• Overtime available
• Opportunity to build and lead a growing service team
• Stable, long-established employer with a strong client base
• Supportive working environment with progression opportunities
• Ongoing training and professional development

Location & Work Pattern

• Location: London and South East, within or near the M25
• Pattern: On-site service, maintenance and fault-finding role
• Travel required across commercial and high-end residential sites
• Participation in an on-call rota may be required (where applicable)

Company Overview
A long-established Fire and Security installation and maintenance provider with over 40 years of industry experience is expanding its engineering team. Operating across London and the South East, the business delivers high-quality solutions to commercial and high-end residential clients and forms part of a wider fire and security group.