Control Room Team Leader | Bristol | Hours: 42 hours per week (flexible shift pattern) | £32,000
 

What’s on Offer

• Competitive salary
• Generous annual leave entitlement
• Company pension scheme
• Health plan supporting everyday medical costs and wellbeing
• Ongoing training and development opportunities
• Support for professional qualifications and career progression
• Inclusive and collaborative workplace culture
• Employee discount scheme
• Wellbeing support, including mental health resources
• On-site parking (where applicable)

The Opportunity
Our client is seeking an experienced and confident Control Room Team Leader to join their 24/7 operations team. This is a pivotal leadership role, reporting into the Operations Manager, with responsibility for ensuring the smooth and efficient running of a busy control room environment while leading and developing a team of operators.

This is an excellent opportunity for a proactive leader who thrives in a fast-paced, operational setting and is passionate about delivering high-quality service.

Key Responsibilities

• Oversee day-to-day control room operations
• Communicate team objectives and performance expectations
• Support training and development initiatives alongside the Operations Manager
• Delegate tasks effectively to maintain a productive working environment
• Conduct regular 1-2-1s and team meetings, providing performance feedback
• Assist with recruitment and onboarding of new team members
• Monitor CCTV systems, alarms, and incoming calls as part of daily duties
• Ensure the team is informed of operational updates and business changes
• Maintain service standards, particularly around alarm handling and response times
• Identify operational risks and drive continuous improvement
• Attend regular leadership meetings

About You

• Proven experience in a supervisory or team leadership role
• Strong communication skills, both written and verbal
• Excellent interpersonal and conflict resolution abilities
• High attention to detail with a strong customer service focus
• Comfortable using a range of IT systems
• Experience in coaching, training, or mentoring others
• Flexible approach to working shifts across a 7-day rota

The Organisation
Our client is a well-established and highly regarded organisation within the security and monitoring sector, known for delivering reliable, technology-driven services. They are committed to maintaining high industry standards and fostering a supportive, team-oriented working environment.

With a strong focus on continuous improvement, they invest in their people through structured development programmes and provide clear opportunities for career progression within a dynamic and growing industry.

If you’re looking to take the next step in your leadership career within a fast-paced operational environment, we’d be keen to hear from you.