Operations Lead | £37,500+ | Worcester

What Sets This Role Apart

• Not a traditional project management position—this role focuses on full system lifecycle ownership
• A genuinely hands-on role with regular site involvement
• Opportunity to work closely with engineering leadership and influence standards

We are currently recruiting for an experienced and hands-on Operations Lead playing a key role in the delivery, performance, and lifecycle management of client systems. This is a dynamic position combining client ownership, operational oversight, and technical involvement, ideal for someone who enjoys being both strategic and on-site.

The Role

As Operations Lead, you will take full ownership of a portfolio of client systems, ensuring all service, maintenance, and project work is delivered to a consistently high standard. This is not a desk-based role—you’ll be regularly on-site, working closely with engineers and building strong client relationships.

Key Responsibilities

Client Ownership & Relationship Management

• Act as the main point of contact for assigned clients
• Build and maintain long-term, trusted client relationships
• Develop a deep understanding of client systems, risks, and operational needs

Operational Delivery

• Oversee service inspections, remedial works, and project delivery
• Ensure all works are effectively planned and executed
• Provide hands-on support to engineers on-site when required

System Lifecycle Management

• Maintain full visibility of systems across your portfolio
• Proactively identify risks, inefficiencies, and opportunities for improvement
• Develop and implement long-term system strategies

Engineering Coordination

• Collaborate closely with engineering teams
• Support and guide engineers in the field
• Ensure the right resources are allocated to each job

Planning & Coordination

• Coordinate service schedules and project timelines
• Work alongside Operations Engineers to ensure seamless delivery

Commercial Awareness

• Identify opportunities for additional works or system improvements
• Support the preparation of quotations and proposals

Collaboration & Standards

• Partner with the Senior Lead Engineer to maintain technical standards and compliance
• Contribute to technical discussions and continuous improvement initiatives

New Client Onboarding

• Assist with site surveys and asset capture
• Help define inspection and maintenance strategies for new systems

Skills & Experience

Essential:

• Strong background in fire systems or a related technical field
• Experience in operations or project management
• Solid understanding of inspection and maintenance processes
• Excellent communication and stakeholder management skills

Desirable:

• Experience within industrial environments
• Knowledge of relevant standards (e.g. BS standards)
• Previous leadership or mentoring experience

About You

• Highly organised with a structured approach to work
• Strong sense of ownership and accountability
• Practical, hands-on, and solution-oriented
• A collaborative team player
• Confident in making decisions in dynamic environments