Head of Service Sales | £100,000 OTE (£60-65,000 base) | Staffordshire

This is a rare opportunity to establish and lead a newly formed Service Sales division within a well established fire safety business.

What's on Offer

• Competitive base salary with realistic on target earnings of £100k or more
• Company car or car allowance
• 25 days annual leave plus bank holidays, with the option to purchase additional leave
• Flexible working arrangements
• Pension scheme
• Structured training and development opportunities, including funded learning pathways
• Access to a comprehensive benefits platform, including discounts and wellbeing services
• Recognition programme celebrating outstanding employee contributions

We are seeking a high calibre Head of Service Sales to take full ownership of the service sales strategy, enhance quoting performance, and strengthen customer relationships across a broad and diverse portfolio. This is a high impact leadership role with strong executive backing and the opportunity to make a meaningful difference from day one.

Key Responsibilities

Leadership and Strategy

• Build and lead the Service Sales division, embedding effective processes, service level agreements, and a culture of commercial excellence
• Develop and execute a clear service sales strategy to drive revenue growth and operational performance
• Lead, coach and develop a high performing team with both technical and commercial expertise

Commercial Performance

• Eliminate existing quote backlog and ensure consistent service level agreement adherence across all service quotations
• Improve quoting productivity, turnaround times, win rates, and average order values
• Drive pipeline discipline, forecasting accuracy, and margin protection
• Grow service revenue through expansion of service contracts and increased conversion of small works, remedial works, and upgrades

Customer and Stakeholder Management

• Build and maintain strong relationships with customers, consultants, insurers, and key industry stakeholders
• Oversee bids, proposals, and customer engagement across fire sprinkler and mechanical services
• Ensure seamless transitions for key accounts, maintaining high levels of customer satisfaction throughout

Operational Excellence

• Deliver accurate, compliant, and timely quotations aligned with industry standards
• Manage and reduce aged work in progress across the function
• Collaborate closely with operations, engineering, and marketing teams to drive consistent service delivery and commercial success
• Implement succession planning to ensure continuity across top accounts and minimise risk of unplanned attrition

About You

• Proven track record in service sales, business development, or commercial leadership within the fire sprinkler or related industry
• Strong technical understanding of fire sprinkler systems, maintenance programmes, remedial works, and compliance requirements
• Demonstrated success in growing service contract portfolios and improving sales performance
• Exceptional leadership, communication, and negotiation skills
• Data driven, with strong customer relationship management system usage and pipeline management capability
• Able to build trust quickly and influence both customers and internal stakeholders

About the Opportunity

You will be joining a respected and long standing fire safety services business with a strong reputation for protecting people, property, and assets. With a people first culture and a focus on development, the organisation is committed to supporting employees in reaching their full potential.

This is an exciting time to join, with ambitious growth plans and significant investment being made in service sales capability. The organisation is committed to creating an inclusive, supportive environment where individuals can thrive and contribute to meaningful work that makes a real difference.