Service & Installation Manager - Security & Fire | Up to £55,000 | East Midlands

Role Summary

This is a key leadership role responsible for managing the delivery of both service and installation projects within the security systems division. The role oversees a team of employed and subcontract engineers, ensuring work is delivered safely, efficiently, and to a high standard. Working closely with internal teams and clients, you will play a critical part in maintaining service quality and supporting continued growth. Success in this position will be driven by strong operational control, technical expertise, and effective team leadership.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers, including employed staff and subcontractors
• Oversee delivery of service, maintenance, and installation projects across security systems
• Plan and coordinate engineer workloads to maximise efficiency and meet client expectations
• Ensure all works are completed in line with company standards, client requirements, and industry regulations
• Act as the main point of contact for operational queries relating to service and installation delivery
• Monitor performance, productivity, and quality of work, implementing improvements where required
• Support recruitment, onboarding, and ongoing development of engineering staff
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction
• Collaborate with senior management to support operational improvements and business growth
• Ensure full compliance with health and safety regulations and company procedures

Key Requirements / Skills

Essential Requirements

• Proven experience in a management or supervisory role within the security systems industry
• Strong technical knowledge of CCTV, access control, and intruder alarms
• Experience managing both service and installation functions
• Demonstrable experience leading and motivating engineering teams
• Excellent organisational and planning skills
• Strong communication and client-facing abilities
• Good understanding of industry standards and compliance requirements

Desirable Requirements

• Knowledge or experience within fire alarm systems
• Relevant industry qualifications or accreditations
• Experience managing subcontractor networks
• Familiarity with scheduling or service management systems

Benefits & Package

• Salary up to £55,000 depending on experience
• Company car or car allowance
• 25 days holiday plus bank holidays
• Opportunity to join a growing and well-established business
• Supportive and collaborative working environment
• Long-term career progression opportunities

Location & Work Pattern

• East Midlands based
• Primarily office based with some flexibility
• Occasional site visits as required

Company Overview

An established and growing provider of integrated security and fire solutions, delivering high quality service and installation across a diverse client base. The business has built a strong reputation for technical expertise, reliability, and customer service within the commercial and industrial sectors. With continued growth, the company is investing in its leadership team to drive operational excellence and maintain its high standards.