Service Manager (Mechanical)

Coventry
Up to £60k per annum

Company Overview

We are a well-established building services business specialising in the delivery, maintenance, and optimisation of mechanical building systems across a diverse client portfolio. With a strong reputation for quality, technical excellence, and long-term client partnerships, we are committed to delivering innovative and sustainable solutions while supporting the professional growth of our employees. 

Role Summary

We are seeking an experienced Service Manager to lead the delivery of planned and reactive maintenance services across a portfolio of commercial mechanical systems. This role will oversee service operations, manage engineering resources, maintain strong client relationships, and ensure exceptional service standards are achieved.
The successful candidate will play a key role in driving operational performance, improving system efficiency, supporting business growth, and ensuring clients receive a consistently high level of service. Working closely with engineers, subcontractors, project teams, and customers, you will be instrumental in maintaining service excellence and identifying opportunities for continuous improvement. 

Key Responsibilities

• Manage the day-to-day delivery of planned preventative maintenance (PPM) and reactive service operations.
• Coordinate engineer and subcontractor schedules to ensure efficient resource allocation and service delivery.
• Oversee the performance and development of service engineers and subcontractor partners.
• Provide technical guidance and support to engineering teams, assisting with the resolution of service and maintenance issues.
• Produce and review Risk Assessments and Method Statements (RAMS) to ensure compliance with health and safety requirements.
• Conduct regular site visits to support operational activities, client engagement, and quality assurance.
• Manage service administration, including service reports, job records, and compliance documentation.
• Prepare quotations for remedial, upgrade, and additional works.
• Oversee procurement activities to ensure materials and resources are available for both planned and critical works.
• Monitor client KPI platforms and service management systems to ensure performance targets are achieved.
• Build and maintain strong relationships with clients, supply chain partners, and internal stakeholders.
• Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and customer satisfaction. 

Essential Requirements

• Proven experience in a Service Manager, Service Supervisor, Maintenance Manager, or similar leadership role within mechanical building services.
• Strong understanding of commercial heating, HVAC, facilities management, or mechanical maintenance environments.
• Experience coordinating both planned preventative maintenance (PPM) and reactive maintenance activities.
• Demonstrable experience leading engineers, subcontractors, and service delivery teams.
• Strong client-facing skills with the ability to build and maintain long-term professional relationships.
• Experience producing quotations, managing resources, and overseeing service budgets.
• Excellent organisational and communication skills.
• Competent user of Microsoft Office applications, including Outlook, Excel, and Word.
• Full UK driving licence. 

Desirable Requirements

• NVQ Level 3 or equivalent qualification in Mechanical Engineering, Building Services, or a related discipline.
• IOSH Managing Safely or similar health and safety qualification.
• Experience using service management software and client KPI reporting platforms.
• Previous experience within commercial building services or facilities engineering environments. 

Benefits & Package

• Competitive salary.
• Company vehicle or vehicle allowance.
• Professional development and training opportunities.
• Career progression within a growing business.
• Comprehensive benefits package.

Location & Work Pattern

• Hybrid working arrangement.
• Regular travel to client sites across the UK.
• Site visits required to support engineers, clients, and operational activities. 

Ideal Candidate

This opportunity would suit a technically minded service professional with a background in mechanical building services who enjoys balancing operational leadership, client relationship management, and team development. You will be proactive, customer-focused, and driven to deliver high standards of service whilst supporting the continued growth of the business.