Internal Sales Manager
Location: Northampton (office-based, 8.30am–5.30pm)
Type: Full-time, permanent
Salary: £50,000 basic, £70,000 OTE + benefits

The Company: A well-established UK distributor of security and technology products to trade customers. The Northampton office is home to its internal sales team, which works closely with the field-based Business Development Executives and the senior commercial team.

The Role: You'll run the internal sales department day to day and be the senior on-site manager for the Northampton office. Reporting to the Commercial Director, you'll lead the team against daily sales targets, make sure accounts are allocated fairly, and keep quotations and opportunities moving.

Key Responsibilities

• Lead, coach and develop the internal sales team, with regular one-to-ones and performance reviews
• Manage the department's performance against daily budgets and targets, and keep the BDEs updated
• Make sure every quotation is followed up and every opportunity is maximised
• Allocate workloads and customer accounts with the Commercial Director and Sales Managers
• Produce sales reports and analysis for the monthly management meetings
• Drive consistent use of the CRM and the agreed sales admin processes
• Handle escalated customer complaints, and act as the main on-site contact for staff and building matters

Requirements

• Substantial experience in internal sales or a similar sales environment
• A track record of managing sales performance against targets
• Experience supervising or leading a team is a strong advantage
• Microsoft Dynamics or a similar CRM/ERP system
• Confident producing reports and analysing sales data in Microsoft Office
• Strong customer service and complaint-handling skills
• A background in security, technology or distribution is an advantage