Monitoring Coordinator

South East

Up to £24,000

About the Client:

• Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Monitoring Coordinator based around the South East area to join their team on a permanent basis.

The Role:

• Monitor and maintain the operational performance of monitored accounts reporting any faults to relevant regions in a timely manner.
• Have an understanding of the requirements of the National Security Inspectorate (NSI) audit requirements.
• Complete daily, weekly and monthly checks of monitored accounts to ensure providing correct service to customers.
• Monitor client accounts using ARC portals, reacting to incidents in a timely manner, meeting recognised performance criteria (NSI)
• Liaise with the organisation’s staff, clients, the emergency services and other services as part of the monitoring duties.
• Record information within Alarm / CCTV and other monitored operations, recording relevant accurate information, ensuring completion of documents in line with procedures.
• Maintain confidentiality and security of information ensuring procedures for information storage and access are followed.
• Communicate effectively in the workplace, providing accurate written information related to your work, communicating effectively.
• Maintain and update various logs in line with agreed procedures.

Qualities Required:

• Previous experience in this role preferred.
• Ability to communicate fluently with customers, manufacturers & internal staff.
• Ability to resolve customer related issues.
• Ability to work as a positive team member.
• Ability to prioritise workloads to meet agreed deadlines.
• Quality standards ISO19001 understanding.
• NSI Security basic understanding.
• FIA/BAFE - Fire design and maintenance understanding.