Service Manager

Location: London (covering Greater London & surrounding areas)
Salary: Up to £60,000 per annum

The Company

• A well-established lift engineering business known for its reliability, technical excellence, and strong customer focus.

• Delivers lift maintenance, repair, and modernisation services across London for a diverse range of commercial, residential, and public sector clients.

• Proud of its hands-on management approach, ensuring quality service delivery and long-term client partnerships.

The Role

• Oversee day-to-day service and maintenance operations across a portfolio of lift contracts in London.

• Manage and support a team of Service Engineers, ensuring planned maintenance and reactive call-outs are completed efficiently and safely.

• Liaise with clients and tenants, providing clear communication, technical support, and excellent customer service.

• Monitor service performance, costs, and response times—ensuring compliance with SLAs and company procedures.

• Coordinate with technical, repair, and modernisation teams to resolve issues quickly and maintain contract satisfaction.

• Contribute to continuous improvement, promoting safety, reliability, and customer care across the service division.

The Ideal Candidate

• Experienced Service Manager, Supervisor, or Engineer from the lift, HVAC, electrical, or wider building services industries.

• Strong understanding of maintenance operations, service planning, and engineer management.

• Excellent communication and organisational skills with a customer-first mindset.

• Confident managing field teams and coordinating with clients in a busy service environment.

• Able to interpret technical information and ensure compliance with health and safety standards.

Why Apply?

• Opportunity to transition into the lift industry with full product and system training provided.

• Join a respected company with a supportive management structure and clear routes for career development.

• Work within a stable, expanding service division, managing varied and high-profile London contracts.

• Competitive salary, company vehicle or allowance, and long-term career stability.