Service Manager – Gas & Heating | Sheffield | Up to £60,000 per annum (DOE)

As Service Manager you will lead the heating and gas-services team to deliver safe, efficient and high-quality maintenance and servicing across a portfolio of commercial and institutional accounts. The role combines technical oversight, team leadership and client-facing responsibilities to ensure excellent customer satisfaction and contract compliance.

Key Responsibilities

• Service & Maintenance Oversight
  Plan, prioritise and schedule maintenance, remedial works and service calls across multiple heating systems (boilers, ASHPs, gas installations), ensuring SLAs and KPIs are met.

• Team Leadership & Management
  Supervise and support engineers and service coordinators: conduct performance reviews, provide technical guidance, manage recruitment/onboarding, and ensure health & safety compliance (RAMS, gas safety).

• Client & Contract Management
  Build and maintain relationships with clients, attend client meetings, produce and review remedial works and maintenance quotations, manage warranties, recalls and service history audits.

• Quality, Safety & Compliance
  Ensure all works comply with statutory regulations (gas-safe, H&S), internal standards and company procedures; implement quality-control audits and safety reviews.

• Commercial & Operational Efficiency
  Monitor profitability, manage resource allocation, control costs, and support continuous improvement of service delivery standards.

Candidate Requirements

• Proven experience in a similar Service Manager, Heating Manager or Senior Engineer role within the commercial gas/heating or HVAC sector.

• Strong technical knowledge of gas-fired boilers, ASHPs, commercial heating systems and general HVAC — gas-safe qualifications preferred.

• Demonstrable leadership and team-management skills, including planning, allocation and workforce coordination.

• Excellent organisational, time-management and communication skills; able to manage dynamic workloads and multiple sites.

• Commitment to health & safety, regulatory compliance, quality control and customer service standards.

• Valid UK driving licence (preferred for site visits).

What’s On Offer

• Competitive salary up to £60,000 (depending on experience and qualifications)

• Opportunities for progression within a rapidly growing national business

• Enhanced benefits package including extended leave, training & development, potential bonuses, and other employee perks as per company policy

About the employer
Our client is a leading UK HVAC & renewables contractor providing integrated heating, ventilation, air-conditioning, refrigeration and sustainability solutions. They operate nationally (with a branch now in Sheffield), delivering design, installation, maintenance, and 24/7 emergency service — including servicing boilers, air-source heat pumps (ASHPs), and gas-fired heating in sectors ranging from care homes and hospitals to warehousing.