Service Account Manager

South East / permanent / £40,000 Per annum

Kelly Phillips

kp@centogroup.com

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Service Account Manager – Security | South East (home-based, client sites within the M25) | Up to £55,000 depending on experience + car / allowance

Key Responsibilities

Manage day-to-day service delivery across multiple security sites
Act as the main point of contact for key clients
Monitor engineer performance and SLA compliance
Analyse service data and produce performance reports
Oversee small works, surveys and service improvements
Coordinate with engineers, subcontractors and internal teams
Identify opportunities to improve service and grow accounts
Ensure all works comply with industry standards and regulations

Technical Focus

CCTV systems
Access Control
Intruder alarms (basic)
Enterprise platforms such as:
C-Cure
Lenel
Gallagher

Experience

Background as a field engineer within security systems
Previous experience in a Service Manager / Account Manager role
Strong technical knowledge of CCTV and access control systems
Experience managing enterprise-level sites
Ability to interpret data and manage SLA performance
Excellent communication and client management skills
Organised, proactive and commercially aware

Overview

We are seeking an experienced Service Account Manager to oversee service delivery across a portfolio of client sites. This role is ideal for someone with a strong technical background who has progressed from engineering into management and understands enterprise-level security systems.

You will be responsible for maintaining high service standards, managing client relationships, and ensuring contractual SLAs are consistently achieved.